FAQ

EUCOA glassware is designed to bring color, weight, and a sense of occasion to everyday moments. Each glass features rich translucent color, carved texture, and a substantial feel in the hand, making it beautiful for home bars, quiet nights in, entertaining, and meaningful gifts.

Yes. EUCOA glasses are made with lead-free crystal glass, designed for clarity, durability, and everyday enjoyment. They are safe for whiskey, cocktails, cold drinks, and room-temperature beverages.

Each piece is crafted and finished with careful attention to detail. Because of the coloring, shaping, and finishing process, slight variations may occur from glass to glass. These subtle differences are part of what makes each piece feel unique.

Under normal use, the color is designed to remain stable and beautiful. To better preserve the color, shine, and carved finish, we recommend hand washing and avoiding harsh scrubbers, abrasive cleaners, or extreme temperature changes.

Yes. Slight differences in color depth, texture, and finish may occur due to the handcrafted nature of the glassware. These small variations are normal and help give each glass its own character.

Yes. EUCOA glassware is packaged with gifting in mind. Each order is prepared to feel special from the moment it arrives, making it suitable for birthdays, anniversaries, holidays, housewarming gifts, and home bar upgrades.

Yes. You can ship your order directly to the recipient. Please make sure the shipping address is correct at checkout. We recommend entering the recipient’s full name, phone number, and delivery address carefully to avoid delays.

Absolutely. EUCOA glasses are designed for moments worth remembering, from birthdays and anniversaries to Father’s Day, housewarmings, weddings, holidays, and personal celebrations. The colored crystal design and gift-ready presentation make it a refined choice for many occasions.

EUCOA glasses are ideal for whiskey, bourbon, scotch, cocktails, iced drinks, sparkling water, and other cold or room-temperature beverages. They are designed for relaxed sipping, home bars, dinner parties, and everyday rituals.

We recommend hand washing to better preserve the color, shine, and carved details of the glass. While the glass is made for regular use, hand washing is the best way to keep it looking beautiful over time.

We do not recommend using EUCOA glasses for boiling water or very hot drinks. Sudden temperature changes may damage the glass. For best results, use it with cold drinks or room-temperature spirits.

Wash gently by hand with mild soap and warm water. Avoid abrasive sponges, harsh cleaners, and sudden temperature changes. Dry with a soft cloth and store in a safe place where the glass will not knock against other items.

Orders are typically processed within 1–2 business days. After your order ships, delivery usually takes about 7–15 business days, depending on your location and carrier conditions. During peak seasons or holidays, delivery may take slightly longer.

Your glass should arrive as beautifully as it was made. If your item arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. Once confirmed, we’ll send a free replacement or provide another suitable solution.

In most cases, customers will not be charged additional customs fees. However, customs policies may vary by country or region, and any applicable duties or taxes are determined by the local customs authority.

We want your EUCOA glassware to arrive safely and feel right for your home. If there is an issue with your order, please contact us within 7 days of delivery at service@eucoa.com with your order number and photos if applicable.

Unused items in their original packaging may be eligible for return or exchange. For safety and hygiene reasons, used glassware cannot be returned unless there is a product quality issue.

For safety, hygiene, and product protection reasons, we cannot accept returns for:

• Items that have been used, washed, or damaged after delivery.
• Glassware with scratches, chips, cracks, water marks, or residue caused by use.
• Items missing original packaging, accessories, manuals, or protective materials.
• Products damaged due to improper cleaning, handling, or storage.
  Items returned without proper protective packaging, resulting in damage during return shipping.
• Clearance items, final-sale items, or customized products, unless there is a product quality issue.

To start a return or exchange, please contact us at service@eucoa.com with your order number, the reason for your request, and photos if needed. Our support team will review your request and guide you through the next steps.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.